Would you recommend your GP surgery?
From 1 December 2014, you will be asked about whether or not you would recommend your GP surgery to your family and friends if they need similar treatment or care.
How does it work?
When you visit your GP surgery for care or treatment, you will be given the opportunity to give your feedback by answering a simple question about your experience:
How likely are you to recommend our GP practice to friends and family if they need similar care or treatment?
You will be asked to choose one of six options, ranging from extremely likely to don't know.
Your response is anonymous and you will be able to post the postcard in a ballot box in your GP practice reception on your way out of the surgery or respond to our SMS text.
If you are unable to answer the question, a friend or family member is welcome to respond on your behalf.
How will the results be used?
The information will give your GP practice invaluable feedback on what you think of the care and treatment you have received, which along with existing ways of gathering feedback, will help the surgery to make improvements for patients.
The Friends and Family Test has already been successfully rolled out in hospitals across the country and is proving to be valuable in obtaining patient experiences.
For more information on the Friends and Family Test, please visit www.nhs.uk/friendsandfamily
__________________________________________________________________________________
March 2021 - 98% Recommended
April 2021 - 98% Recommended
May 2021 - 95% Recommended
