Suggestions & Complaints

We hope you never have cause to complain, either regarding your treatment or for any other reason. However, if such an occasion arises, we would hope that an informal discussion with the practice manager would enable any situation to be resolved.

We do have a complaints procedure in common with all primary health care teams and a leaflet explaining this procedure is available in reception and can be found attached below.

The Family Surgery - Complaints Leaflet

The Family Surgery - Complaints Form

The Family Surgery - Complaints (Third Party Consent Form)

We also welcome any suggestions patients may have about services and we have a suggestions box located in the hallway by reception.

Southport and Formby CCG also have a Patient Advice and Liaison Service PALS this is a confidential service offering on the spot help, advice and support. PALS help to sort out any problems or concerns you may have about the care you are provided and guide you through the different services available from the NHS.

You can contact PALS on 0800 218 2333, Monday - Friday 9.00am - 5.00pm or write to them at PALS OFFICE, Merton House, Stanley Road, Bootle, L20 3DL.

You can also contact Healthwatch at or

The Independent Complaints Advocacy at