NHS Friends and Family Test (FFT)
Last Updated: Monday, 02 September 2024Friends and Family Test results
Below are our Friends and Family Test (FFT) results from previous months.
| Responses | August | July | June |
| 1 Very Good | 119 | 120 | 118 |
| 2 Good | 18 | 21 | 13 |
| 3 Neither Good nor Poor | 4 | 1 | 4 |
| 4 Poor | 1 | 5 | 1 |
| 5 Very Poor | 1 | 2 | 1 |
| 6 Don’t know | 1 | 0 | 1 |
| Summary Scores | |||
| Positive | 95% | 93% | 95% |
| Negative | 3% | 6% | 1% |
| Neutral | 2% | 1% | 4% |
Actions resulting from FFT feedback
Here are some of things we have changed about the surgery as a result of feedback received via the FFT survey.
- We have changed our telephone system to allow more incoming phone lines into the surgery
- We ensure that any feedback is discussed with all staff at regular practice meetings, and any learning outcomes are implemented