NHS Friends and Family Test (FFT)
Last Updated: Tuesday, 18 March 2025Friends and Family Test results
Below are our Friends and Family Test (FFT) results from previous months.
| Responses | January 25 | December 24 | November 24 |
| 1 Very Good | 125 | 120 | 134 |
| 2 Good | 19 | 22 | 7 |
| 3 Neither Good nor Poor | 2 | 1 | 1 |
| 4 Poor | 2 | 0 | 1 |
| 5 Very Poor | 3 | 2 | 4 |
| 6 Don’t know | 0 | 1 | 2 |
| Summary Scores | |||
| Positive | 96% | 97% | 96% |
| Negative | 2% | 1% | 2% |
| Neutral | 2% | 2% | 2% |
Actions resulting from FFT feedback
Here are some of things we have changed about the surgery as a result of feedback received via the FFT survey.
- We have changed our telephone system to allow more incoming phone lines into the surgery
- We ensure that any feedback is discussed with all staff at regular practice meetings, and any learning outcomes are implemented