NHS Friends and Family Test (FFT)

Last Updated: Monday, 03 February 2025

Friends and Family Test results

Below are our Friends and Family Test (FFT) results from previous months.

Responses	January 25	December 24	November 24
1 Very Good	125	120	134
2 Good	19	22	7
3 Neither Good nor Poor	2	1	1
4 Poor	2	0	1
5 Very Poor	3	2	4
6 Don’t know	0	1	2
Summary Scores
Positive	96%	97%	96%
Negative	2%	1%	2%
Neutral	2%	2%	2%

Actions resulting from FFT feedback

Here are some of things we have changed about the surgery as a result of feedback received via the FFT survey.

• We have changed our telephone system to allow more incoming phone lines into the surgery
• We ensure that any feedback is discussed with all staff at regular practice meetings, and any learning outcomes are implemented